Shipping & Returns

Ceramics are packed carefully for fragile transport and shipped Australia-wide. Shipping is calculated at checkout from the piece’s dimensions and weight. Very large, unusually shaped or exceptionally fragile pieces may be marked Shipping by quote.

Orders are usually dispatched within five business days. Tracking is supplied after dispatch. Every shipped ceramic piece requires a signature on delivery and is covered for its full purchase value. Authority to Leave is not offered.

International Standard and Express delivery are available at checkout where Australia Post can provide tracking, Signature on Delivery and cover for the full value of the order. Shipping includes postage, protective packaging and cover. If these requirements cannot be met for your destination or order, shipping will be quoted separately. Any destination-country duties, taxes or import charges are the customer’s responsibility and are not included.

Free pickup from the Avalon Beach studio can be selected at checkout. Pickup is by arrangement after you are notified that the piece is ready. Please aim to collect within 14 days, or contact me if you need a little longer.

Each piece is handmade and unique. Irregularities in form, texture, surface, firing marks and colour variation are inherent characteristics and are not considered faults. Variation and unpredictability are especially integral to wild-clay, smoke-fired and pit-fired pieces.

Please review the photographs, dimensions, description and piece-specific functional information before purchasing. Visible cracks, repairs and kintsugi-inspired details are photographed and described where relevant. Screen colour can vary slightly. If you would like more photographs or information, please contact me before purchasing.

Returns or exchanges are not offered for change of mind. Nothing in this policy excludes or limits rights available under Australian Consumer Law.

If a piece arrives damaged, please contact me promptly, preferably within 48 hours of delivery. Keep the piece and all packaging, and send clear photographs of the piece, outer box, internal packaging and shipping label. Please wait for instructions before returning anything.

The 48-hour request helps with the carrier claim and does not limit your rights under Australian Consumer Law. Because each piece is unique, the appropriate resolution is assessed individually and may include a refund, repair, replacement where available, or another remedy required by law.

If anything is unclear before you order, please get in touch through the Contact page.